As a former barista (for a few successful tea and coffee shops/restaurants—on the east & west coast) showing love and being deeply present with those we served seemed to be a key ingredient for the success of the businesses.
Of course, the aesthetics, atmosphere, location, and quality of the food and beverages also played a major role in drawing people in. But ultimately, it’s the combination of beauty, excellence, and vulnerability that defines true hospitality and makes it unforgettable.
Agree completely. The portrait you described reminds me of my father in law. “He remembers names. He introduces customers to each other. He cracks jokes, follows up on stories, gently nudges people into conversation. He’s not performing hospitality—he’s living it. And people feel it. That’s the only thing that seems to matter.” This is what counts in the end.
Loved it. The human connection is the centre piece of the cafe.
As a former barista (for a few successful tea and coffee shops/restaurants—on the east & west coast) showing love and being deeply present with those we served seemed to be a key ingredient for the success of the businesses.
Of course, the aesthetics, atmosphere, location, and quality of the food and beverages also played a major role in drawing people in. But ultimately, it’s the combination of beauty, excellence, and vulnerability that defines true hospitality and makes it unforgettable.
Agree completely. The portrait you described reminds me of my father in law. “He remembers names. He introduces customers to each other. He cracks jokes, follows up on stories, gently nudges people into conversation. He’s not performing hospitality—he’s living it. And people feel it. That’s the only thing that seems to matter.” This is what counts in the end.